Q&A Duo 2FA For Students

Duo Authenication

How does Duo 2FA work?

Two-Factor Authentication combines something you know (your username and password) with something you carry (via an app on your smartphone) to ensure that only you can log in to your SJSUOne account. After entering your username and password you will be prompted to confirm your login using your device.

Who should use Duo 2FA?

All SJSU Staff and Faculty accounts are now protected by Duo. It is our goal to have all SJSU students protected with Duo by the end of May, 2021.

Setting up Duo 2FA

To opt-in to Duo, visit the Student Duo Registration page and follow the instructions provided.

How long does it take for Duo 2FA to be enabled after I register?

After you register, Duo should be enabled for your account within one hour. At your next login, a series of prompts will guide you through the Duo Mobile enrollment process.

Additional Resources

Support

Contact the IT Service Desk at 408-924-1530.
Because Duo 2FA is a security service, the IT Service Desk must confirm your identity before providing assistance.

Duo for Students

Frequently Asked Questions