SJSU DocuSign emails will always come from a "@docusign.net" email address.
Recognize Suspicious Activities
Learn how to properly detect and avoid phishing. Below are some red-flags of DocuSign phishing:
- The subject line may look similar to that of an actual DocuSign email. Example: "Completed <recipientDomain.com> Accounting Invoice 426832 Document Ready for Signature"
- The sender address will be from "email@example.com", "firstname.lastname@example.org" or somthing similar to that of an actual DocuSign email
- The body of the email will indicate to click on a link and provide your credentials - BE AWARE! These types of phishing emails are intended to steal your personal information
- Below is an example of a DocuSign Phishing email, however, DocuSign Phishing emails are known to look quite similar to that of an acutal DocuSign email
What should I do?
- If you signed-in using the link provided in the email message, it is advised that you immediately change your SJSUOne password by visiting https://sjsuone.sjsu.edu
- If you received the message, but did not open it or click the link, please use the “Report Phishing” button inside your email account or delete the message
Actual DocuSign Emails
- DocuSign emails will be from a "@docusign.net" email address
- The San Jose State University logo will be placed at the top of the email body
- There will be a yellow button to "Review Document"
Authenticating the Security Code
If you do not recognize the sender of a DocuSign email and are uncertain of the authenticity of an email, enter the security code to authenticate the DocuSign email. The security code will be located at the bottom of the DocuSign email under the title "Alternate Signing Method."
You will NOT be required to provide your credentials or personal information. Example: username and/or password